The Sakura Clinic
Cancellation Policy & Clinic FAQ
We ask that current clients arrive at least (5) minutes prior to their appointment time. We ask that all new clients, existing clients who are having a new service that requires paperwork, to arrive at least 15 minutes prior to their appointment time to allow adequate time to complete paperwork.
All consent forms will be signed in person at the time of appointment and will be updated as necessary. A client must be over the age of 18 or have a parent/guardian consent. *Some clients under the age of 18 may be denied treatment depending upon the treatment requested. This will be at the provider's discretion.
Children are not allowed to accompany a patient to the clinic for any reason and we ask that other arrangements be made.
To be respectful of all clients, please do NOT have phone conversations within the clinic. If a client needs to make a call please step into the entrance.
Masks are NOT required and will never be required at Sakura.
In an effort to be fair across the board to all clients, any cancellations within 48 hours will be subject to below cancellation policy.
IMPORTANT BOOKING FAQ
Any "2-week follow up" appointment post injection treatment must be booked within 2-3 weeks. Anything booked after 3 weeks of initial treatment will be automatically cancelled by our system.
If you are happy with your treatment we ask that you please respectfully cancel your follow up so that there is availability for other clients to get into the clinic to see us.
If an appointment (ie: a Hydrafacial) does not show as available, clients may not book another appointment and add in the notes section the treatment that they wish to book. If an appointment does not show as available it is because it is not available to be booked.
Appointment notes are not always checked until the day of the appointment. Please do not make time sensitive requests or questions in the notes, rather these should be directed to the clinic.
All appointments must be booked with that client's individual account. Please do not book multiple appointments under your name for others. These appointments will not be accepted.
We welcome friends/family members (over the age of 16) to join you for your appointment, however the appointment will be only for that client who booked it. We also ask that the number of friends/family attending the appointment be kept to a minimum.
As stated on the appointment information when booked, a Botox/Dysport or Filler consultation does grant enough time for consult and treatment of Botox/Dysport, however it will be time dependent if same day treatment of dermal fillers will be possible.
We are happy to add on other treatments as possible, but we ask that clients do not book a Botox/Dysport treatment and then arrive wanting a filler appointment.
Contraindications of Botox/Dysport or dermal filler include pregnancy and breastfeeding, current lip or facial infections or current cold sores.
The Sakura Clinic requires a minimum of 48 hours notice if it is necessary to cancel your appointment for ANY reason. All appointments cancelled within 48 hours will be subject to the cancellation fee listed below. In the event of repeated no-show or late cancellations, we may restrict the booking abilities of the client to be considerate to others who want to get in on our schedules.
A credit card will be taken for all new appointments booked with Sakura. Should a client's card decline when charged for a no-show or late cancellation, the account will be blocked and the client will be unable to book any future appointments until the amount is paid. The cost for all “no-show” appointments are listed below.
All No-Show and late cancellation appointments will be charged within 48 hours at the cost of the appointment that was booked. Unless stated below.
This is for a client who does not cancel their appointment and does not show up for their appointment. They will be charged the cost of the service booked with the following exceptions:
Botox/Dysport Injection: $150
Dermal Filler Injection: $200
Injection Consultations: $50
Late cancel fees will no longer be eligible to be used by the client.
Cancellation within 48 hours will result in a 25% charge of the appointment scheduled except in the below cases:
Botox/Dysport Injection: $75
Dermal Filler Injection: $150
Injection Consultations: $25
Cancellation within 24 hours will result in a 50% charge of the appointment scheduled except in the below cases:
Botox/Dysport Injection: $100
Dermal Filler Injection: $175
Injection Consultations: $50
_____ Any client who will be 10 minutes or more late will have that appointment cancelled and considered a no-show. Even if the client arrives late for their appointment it is the right of the clinic to refuse service and still charge for the missed appointment.
We are respectful of all of our clients’ appointments and if a client is over 5-15 minutes late that can affect the client who has an appointment following the late client’s.
_____ We do ask that if you are running late for your appointment and are unable to be to the Clinic before the start of your appointment time, that you contact the Clinic as soon as possible by calling 715.514.3548.
Depending on the therapist’s schedule we may be able to still accommodate your appointment or it may be necessary to reschedule.*Calling and or leaving a voicemail does not automatically grant a time extension and will be at the provider's discretion* If for any reason you are late for your appointment time, you will only receive the amount of time remaining for your appointment *If it is a service that the therapist is able to shorten*
_____ Cancellation may be done via online booking / The Sakura Clinic app or by calling 715.514.3548. Leaving a voicemail outside of Clinic Coordinator Hours is acceptable cancellation. Please be clear and leave your full name and time of appointment you are needing to cancel.
** IMPORTANT- Client is responsible for verifying that appointment was cancelled either via email/text confirmation or by checking their app**
Text, Instagram, Facebook, messaging our website and e-mail are NOT proper forms of cancellation and will not be accepted as such.