We ask that current clients arrive at least 5 minutes prior to their appointment time. We ask that new clients complete all required paperwork that was sent to them via our Boulevard booking system a minimum of 24 hours prior to their appointment. Not completing this paperwork prior to arrival may shorten appointment time.
Client Policy
We welcome all to Sakura. We do, however, reserve the right to refuse service to anyone who is disrespectful to our staff or clients or makes a member of our staff or another client uncomfortable in any way.
Clinic Policies
- A client must be over the age of 18 or have a parent/guardian consent. *Some clients under the age of 18 may be denied treatment depending upon the treatment requested. This will be at the provider's discretion.
- Children are not allowed to accompany a patient to the clinic for any reason and we ask that other arrangements be made.
- We welcome (1) friend/family member (over the age of 18) to join you for your appointment, however the appointment will be only for that client who booked it. It may still be at the provider's discretion to allow the friend/family member into the treatment room.
- To be respectful of all clients, please do not have phone conversations within the clinic. If a client needs to make a call please step into the entrance. This also includes playing music/videos on your phone while waiting in the Lounge.
- In an effort to be fair across the board to all clients, any cancellations within 48 hours will be subject to below cancellation policy.
IMPORTANT BOOKING FACTS
- Any "2-week follow up" appointment post injection treatment must be booked within 2-3 weeks. These appointments may only be booked by contacting the clinic and are not available online.
- If an appointment (ie: a Hydrafacial) does not show as available, clients may not book another appointment and add in the notes section the treatment that they wish to book. If an appointment does not show as available it is because it is not available to be booked.
- Client Appointment notes are not always checked until the day of the appointment. Please do not make time sensitive requests or questions in the notes, rather these should be directed to the clinic.
- All appointments must be booked with that client's individual account. Please do not book multiple appointments under your name for others. These appointments will not be accepted.
- As stated on the appointment information when booked, a Botox/Dysport or Filler consultation does grant enough time for consult and treatment of Botox/Dysport, however it will be time dependent if same day treatment of dermal fillers will be possible.
- We are happy to add on other treatments as possible, but we ask that clients do not book a Botox/Dysport treatment and then arrive wanting a filler appointment.
- Contraindications of Botox/Dysport or dermal filler include pregnancy and breastfeeding, current lip or facial infections or current cold sores.
Cancellation Policy
The Sakura Clinic requires a minimum of 48 hours notice if it is necessary to cancel your appointment for ANY reason. All appointments cancelled within 48 hours will be subject to the cancellation fee listed below. In the event of repeated no-show or late cancellations, we may restrict the booking abilities of the client to be considerate to others who want to get in on our schedules.
A credit card will be taken for all new appointments booked with Sakura.Should a client’s card decline when charged for a no-show or late cancellation, the account will be blocked and the client will be unable to book any future appointments until the amount is paid. The cost for all “no-show” appointments are listed below.
All No-Show and late cancellation appointments will be charged within 48 hours at the cost of the appointment that was booked. Unless stated below.
No-Show Policy
This is for a client who does not cancel their appointment and does not show up for their appointment. They will be charged the cost of the service booked with the following exceptions:
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Late-Cancel Policies
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Cancellation within 24 hours will result in a 50% charge of the appointment scheduled except in the below cases:
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Text, Instagram, Facebook, messaging our website and e-mail are NOT proper forms of cancellation and will not be accepted as such.